How to change or cancel an order on AliExpress

How to change or cancel an order on AliExpress

How to change or cancel an order on AliExpress:

Take a deep breath, you have ordered a product and you want to cancel immediately and get your money back, so here are some methods to help you overcome the problem.

so lets start !

How to cancel an order on AliExpress?

If you made a mistake (size, color, address ...) and noticed just after you completed your purchase, do not worry: below we will explain how to cancel orders on AliExpress and get your money back.

Cancel while checking order payment

The order can be canceled automatically while checking the payment, ie in the first minutes after the order is paid.

During this time you just need to enter this section, click "Cancel Order" in the appropriate order and select "I want to cancel this order now" or any option.

תוצאת תמונה עבור ‪ORDER CANCEL ALIEXPRESS‬‏


Canceling order if the payment has already been confirmed

If you want to cancel the order after the payment is confirmed, you can still do so (also from here),

But in this case the seller will have to accept the cancellation. Therefore you may have already sent the order and you will not receive the cancellation.

Our recommendation in this case is that you send a message to the seller explaining the reasons for canceling the order and asking him to accept.

To do so, click here and click "Contact Seller". But if you have already sent the invitation you may not agree to cancel it.

If I cancel an order, will my money be refunded? Yes, they will refund you the money

If in the cancellation of the order the payment has already been processed (but not shipped), you will have to wait several days for AliExpress to make the refund.

To see if there is much to recover your money, you need to go to this section, click on "View Details", open the "Payment" tab (or "Funds") and there you will see the refund status.

When the three dots you see in the image are orange, AliExpress would have completed the return process, but it may take several more days depending on your bank. 


I canceled an order paid with a coupon, can I return it?

Well it depends on the type of coupon.

For example, if it was an AliExpress coupon and applied to multiple products, we could recover it if all the products paid for with the coupon were canceled.

Although if the coupon had an expiration date and that date has already passed, we may not recover it.

In the same way, we may not recover coupons from the seller.

The seller did not accept the cancellations ... Can I do something?

You only need to negotiate with the seller via courier: click here and click Contact Seller.

But if you have already placed the order and it arrives before the deadline, there is little you can do ...

How do I know if the seller accepted the cancellation?

When the money has been returned correctly, the order will appear in the "Deleted Orders" section which you can check by clicking here.

Remember that it usually takes a few days.

How to change an order on AliExpress?

There is no way to change an order. You must cancel the order and do so again.

Click here and click "Cancel Order" or re-read the detailed explanation of how to cancel orders.

The order was canceled by a Ali Express seller

First, we recommend contacting the seller (click here and clicking "Contact Seller") and ask what happened: it is normal to apologize, assume your mistake and offer to send the order again.

If this tells you he's sending you the order again, make sure he gives you a package tracking number.

Another option is to ask him to refund you the money and find another seller who has the same product and is a little more serious. And if the seller does not respond, you should always open a dispute on AliExpress.

Were you able to cancel an order?

Be social!

Write down the problem you had and how you managed to solve it, remember every response you make is important to us.

Ali Express Delivery: How long does it take for an order to arrive? [Full explanation]

Ali Express Delivery: How long does it take for an order to arrive? [Full explanation]

זמן משלוח אלי אקספרס


We are often asked when their order will arrive, if it is normal that it takes so long ... We can not know for sure when your order will arrive but over the years we have managed to gain experience in everything related to express deliveries and we want to share the knowledge Our with you.

Extension of order processing time

To understand the estimated time of ordering from Ali Express, it is important to know how shipments work on the famous website. After clicking the 'Make Payment' button or something similar, and our payment is confirmed, the distributor starts preparing our order.

It may take a few hours or a few days, depending on the size of the package, if the seller has had a lot of sales recently ... we can see how long the seller orders to prepare the order before buying, as can be seen in the image below (can only be seen in the app).

However, even if it means 9 days the sellers usually prepare the order in much less time, about 2-3 days your order is already on its way home.



In case the seller does not send the order you will get your money back automatically using the same payment method you used.

But this does not usually happen except in very rare cases, the normal case is that once you have it ready, you get a message telling us that the package has been shipped.

Then the delivery time begins.

How long does it take to ship by Ali Express?

When purchasing a product, the seller gives us an estimate of the shipping time.

This is a rough estimate according to the shipping method chosen, but the actual time it takes for a package to arrive depends on a number of factors which we will explain below.


Shipping methods

There are many shipping methods, but the main difference is between those sent by private courier (dhl, seur, fedex, ups ...) and the rest.

If you purchased a product shipped by courier details your package will arrive in record time, but you may have to pay customs fee, which happens most of the time for all other shipping methods, the time varies by the shipping company.

Depending on the country you live in, there may be deals with local couriers so shipments will be faster. In general, registered mail takes much less time than regular mail.

Country destination

Ali Express shipments usually take 3 to 4 weeks to arrive, but the protection time is 60 days, depending on the time of year or destination country you may have to wait up to 60 days to receive it.

But it is advisable to look at the weather forecast offered by the sellers and think that it is always possible that it may take longer.




For all other shipping methods, the time varies by the shipping company. Depending on the country you live in, there may be times of the year and your bookings may take longer when many bookings are made, such as the famous 11.11 or Christmas.

This happens because in the country of origin too many orders are accumulated, but also because when the order arrives in your country, the local postal service may be shrunk as well. Transactions with local couriers, so deliveries will be faster. In general, registered mail takes much less time than regular mail.

We also need to take into account the national holidays of China, where the whole country celebrates. For example, Chinese New Year, which is celebrated in early February, usually lasts a week or two, so if you shop on the same dates your orders may take longer than usual.

What is the way to get your products in the fastest time

One of the big advantages is that Ali Express over other sites is the possibility of getting your products from a national warehouse located in your country.

This will significantly reduce waiting time and rule out the possibility of customs levies.

However, we can only buy with local shipping from sellers who have their own warehouse.

If you want to find products with this type of shipment all you have to do is filter the search that way.


Want help with your shipping? Read it

If you want more tips and tricks to buy safely and know how the famous website works, we recommend you to visit the site especially in "Guides and Tips" where you will find interesting articles like this.

What did you think of this article? Did it help you get to know Ali Express better? We would love to hear from you, feel free to leave us a comment below.

So what is ePacket Shipping? Full explanation here!

So what is ePacket Shipping? Full explanation here!


More businesses from all over the world are moving online, and more and more customers are making purchases from stores outside their country.

As business owners, we need to be aware of the changing competitive landscape.

And from one aspect of the business it can be concluded that what always changes are the shipments.

So if you are using Oberlo or AliExpress for the purpose of dropshipping for your customers, this article will benefit you even more.

I will explain how ePacket works, and maybe I can answer the frequently asked questions about ePacket shipping.

Shipping via ePacket has made more people order products from China much easier.

To maintain a competitive advantage over merchants in China, it is important to understand what ePacket shipping is and why it has become a popular shipping method from China and Hong Kong.

ePacket is a shipping option offered by merchants in China and Hong Kong. Allowing merchants to provide fast and affordable delivery.

In the US Saturday 2011, the Postal Service officially announced a new shipping service following an agreement between Hong Kong POST and eBay in China, which allows packages from China and Hong Kong to be shipped via USPS first class.

As the name ("e-packet") implies, The shipping service was designed and established for e-commerce, to make it cheaper and faster for consumers to receive their purchases from online stores and markets shipped from China and Hong Kong.

In the past, "China EMS" was the only and inexpensive option to ship products to customers.

Take more than a month or more for customers to receive their packages.

Other fast options were too expensive, especially for small cheap products.

EPacket shipping started as a fast and affordable shipping solution from China and Hong Kong to the United States.

Over the years, ePacket has expanded into 35 other countries such as: Canada and Australia.

How ePacket tracking works

Free ePacket provides tracking number from China to end-to-end customers at no extra cost, allowing them to easily locate their packages on official websites such as EMS and USPS.

Any non-deliverable mail is also returned for free, which means merchants will have no problems returning products to customers who do not receive their purchase.

You can often see the ePacket offered as a shipping option by merchants from China on websites such as eBay, AliExpress, and Oberlo.

However, any merchant in China and Hong Kong can offer shipping via ePacket if the package meets the requirements for ePacket shipping.

What are the requirements for using ePacket shipping? According to the UN

According to the United States Postal Service, there are several requirements when it comes to a package sent through ePacket.

The maximum length of the package can be only 24 "(60 cm) and the total length, height and thickness of the package can not be more than 36" (90 cm).




In addition, the package cannot weigh more than £ 4.4 (2kg) and will not exceed $ 400 to be eligible for ePacket shipping.

The package must also be sent from China or Hong Kong to one of the 35 eligible countries.

Which countries have ePacket shipments available? As of February 2018, 35 countries support ePacket deliveries:

  • Australia
  • Austria
  • Belgium
  • Brazil
  • Canada
  • Croatia
  • Denmark
  • Estonia
  • Finland
  • France
  • Gibraltar
  • Great Britian
  • Greece
  • Hong Kong
  • Hungary
  • Ireland
  • Israel
  • Italy
  • Japan
  • Latvia
  • Lithuania
  • Luxembourg
  • Malaysia
  • Malta
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • Portugal
  • Russia
  • Singapore
  • Spain
  • South Korea
  • Sweden
  • Switzerland

How long does it take for ePacket shipping to reach X?

Depending on the destination of the package, customs, holidays, other delays, the delivery time may vary.

However, ePacket shipping seems to be a much more consistent option, compared to other cost-effective shipping options from China and Hong Kong.

On average to the United States, a package can take 10-20 days to arrive from the date of shipment.

Other countries may see a similar or longer average delivery time. Keep in mind that this is pretty fast considering the amount of processed packages in bulk that are shipped every day all the way to the destination.

Fortunately, all of this can be easily monitored thanks to a tracking service from China to Israel included with ePacket shipments, giving customers peace of mind while their package tries to reach them.

How do I track ePacket shipping?

There are several ways to track your ePacket delivery.

The first is to use one of the official sites, depending on where your shipment goes.

While the package is still in China, use EMS.

When your package is in the US, use USPS. Alternatively, you can use third-party tracking services if you have difficulty using official sites:

  1. AfterShip
  2. PackageTrackr
  3. 17TRACK

If you purchased your product on a website such as Ali Express, in displaying the order details it will usually be possible to show you the status of the package.

Note: China EMS carries the ePacket as a distinct shipping method.

How do I know if my shipment is an ePacket delivery?

If you are ordering through Ali Express, search under Orders and click View Details.

When looking under logistics information, the shipping method used will be under the international shipping company. It should be "ePacket" along with the tracking number if the package is indeed shipped via ePacket.


If you did not purchase the product from Express, you can also determine how the package was shipped by looking at the tracking number.

ePacket tracking numbers usually start with an "L". If there is no tracking number, it is likely that the package was not sent via ePacket.

Does the customer have to pay customs / duties / taxes with ePacket delivery?

EPacket shipments go through the traditional customs custom which may require customers to pay all debts and taxes applicable upon arrival.

It is best to check with your local laws to see when you had to pay debts / taxes on imported purchases and what types of items. Your product ask the merchant who sends the item if there may be any debts or taxes upon arrival of the product.

What does this ultimately mean for me if I use AliExpress to do dropshipping?

Shipping ePacket should be one of the main factors, if not the most important factor when deciding which products to dropship on AliExpress Shipping through ePacket allows your customers to receive their purchase within a reasonable time while allowing them to track their order while they wait.

This is also the most consistent option for merchants and customers.

Shipments of another type seem unreliable unless you are considering more expensive shipping options from China and Hong Kong. Finally, ePacket is usually offered free shipping or cheap as an option, it allows you as a dropshipping store owner or Oberlo to offer free shipping.

If you are also reading this then you will know that everything I wrote above is in masculine for convenience only and of course relevant to you as well! For fast and secure browsing on eBay For fast and secure browsing on Amazon For fast and secure surfing on GearBest For fast and secure browsing on Aliexpress